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TERMS AND CONDITIONS – Tk Good Product
Effective Date: 2025/7/15

1. Introduction

Welcome to https://sirao.shop (“Website”). These Terms govern your use of our Website and purchase of products. By accessing or ordering, you agree to be bound by these Terms.

2. Definitions

• “We/Us/Our”: Tk Good Product (20 Cecil Street, Singapore 049705)

• “You/Your”: Website visitor or customer

• “Products”: Goods sold through our Website

3. Order Acceptance

• All orders are subject to product availability

• We reserve the right to cancel orders for:
  • Pricing errors
  • Suspicious activity
  • Unverifiable addresses

• Order confirmation emails do not constitute acceptance

4. Pricing & Payment

• All prices in SGD (Singapore Dollars)

• Include applicable GST (Goods and Services Tax)

• Accepted payment methods:
  » Credit/Debit Cards (Visa, Mastercard)
  » PayPal
  » Bank Transfer (Corporate orders only)

• Payment is captured at order processing

5. Shipping Policy

• Processing Time: 24-48 business hours (Mon-Sat)

• Delivery: J&T Express Singapore

• Delivery Time: 1-2 business days after dispatch

• Shipping Cost: Free for all Singapore orders

• Full details in our Shipping Policy

6. Returns & Refunds

• 14-day return window from delivery date

• Return conditions:
  » Unused products in original packaging
  » Proof of purchase required
  » Return shipping at customer’s expense

• Refunds processed within 5 business days

• Full policy at Returns Center

7. Product Information

• We make reasonable efforts to ensure accurate product:
  » Descriptions
  » Images
  » Specifications

• Colors may vary due to screen settings

8. Account Security

You agree to:

• Maintain password confidentiality

• Notify us immediately of unauthorized access

• Provide accurate registration information

9. Intellectual Property

All content on this Website is owned by or licensed to us, including:

• Logos and trademarks

• Product designs

• Website layout and code
  Unauthorized use is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by Singapore law:

• We are not liable for:
  » Indirect/consequential damages
  » Product misuse
  » Force majeure events

• Total liability limited to order value

11. Governing Law

These Terms are governed by Singapore law. Any disputes shall be subject to the exclusive jurisdiction of Singapore courts.

12. Amendments

We reserve the right to:

• Update these Terms at any time

• Continue using the Website constitutes acceptance

• Material changes will be notified via email

13. Contact Information

Tk Good Product
Address: 20 Cecil Street, Singapore 049705
Email: legal@sirao.shop
Phone: +65 6425 7885
Operating Hours: Mon-Fri 9AM-6PM SGT